FAQ
General Questions
Please make sure you are logged in and then search Peptides. If you cannot find what you are looking for please contact us at cs@amc-essentials.com. You can also ask our AI chatbot!
No, AMC Essentials does not provide advice on how to utilize research peptides. Our products are exclusively intended for research purposes only. Any inquiries or admissions about using our products for human consumption will result in an immediate refund of the order. Furthermore, emails that reference non-research use will not be addressed or answered.
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We ship within the USA.
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Due to the sensitive nature of our industry, we do not accept returns. However, in rare cases, we may approve a return or exchange on a case-by-case basis at our discretion.
If a return is approved, a 25% restocking fee will be applied. This fee helps cover costs associated with processing the return, including handling and logistics. Additionally, the customer is responsible for return shipping.
All return requests must be submitted for approval before sending any items back. Please contact us directly at cs@amc-essentials.com for further assistance regarding your specific situation.
Payment
You need to contact us by email within 1 hour of purchase. We cannot update your order total but we can offer you a coupon towards your next purchase.
If contact is not made immediately then we cannot honor discount codes over the 1 hour.
If you request to void your order within the same business day it was placed — and before end-of-day banking hours — we can cancel the payment before it is processed. After that point, the payment must first settle (which takes 3–4 business days). Once it has settled, we can then process a refund in accordance with ACH clearing house rules.
Yes, if your ACH payment fails due to insufficient funds or any other reasons you will be subject to a $20 fee.
The best way to contact AMC Essentials with order questions is via email; cs@amc-essentials.com. Please do not send messages on social media as this will not be seen in a timely manner. All business related questions needs to go through the email; always please!
Shipping
All paid orders ship within 24 hours – 48 hours (Monday – Friday).
Orders placed or payment received after 12pm Saturday – Sunday will always ship Monday.
FedEx 2 Day typically delivers by the end of the second business day.
Once your order leaves our facility, we cannot control the transit times. The estimates given are only estimates. These shipping services provide no guarantee for an exact arrival time.
PLEASE NOTE: On sale days, we need 48 – 72 hours to ship out your order. Order volume generally triples or quadruples on sale days. Thank you for understanding.
1. Wait for the Full Delivery Window
FedEx 2 day typically delivers by the end of the second business day. Please allow the full 2 business day window to pass.
2. Contact Us
After the delivery window has passed lease reach out to us at cs@amc-essentials.com so we can trace your package.
- Check with household members, neighbors, leasing office, etc.
- Look around the delivery location for hidden packages
We do not offer refunds on shipping for late packages.
Once a package is marked as delivered by FedEx, it means it was delivered to the address provided at checkout. FedEx provides a photo of the delivered package as proof of delivery. If this photo confirms delivery, FedEx considers the shipment complete.
Reshipments are only provided for packages officially deemed lost or missing under FedEx guidelines.
For added protection, we offer AMC Package Protection which covers lost or missing packages. We strongly recommend utilizing this service if you are concerned about delivery security.
If your package seems lost, please contact us at cs@amc-essentials.com to submit a trace on your package.
FedEx considers a package lost after:
- An investigation confirms it’s not in the system.
- It hasn’t been delivered within 7 calendar days of the scheduled delivery date.
- There is no scan activity indicating progress.
AMC Essentials is not liable for products that are lost during shipping and strongly recommends purchasing the additional service – AMC Package Protection – which covers lost, stolen and damaged orders. If you have chosen AMC Package Protection during checkout please refer to the FAQ below.
AMC Essentials is not liable for products damaged during shipping and strongly recommends utilizing the AMC Package Prodection – which covers lost, stolen and damaged orders. If you have chosen AMC Package Protection during checkout please refer to the FAQ below.
AMC Package Protection
*Optional Add-On Service Chosen at Checkout
1. Lost packages
If your order never arrives and the carrier never marks it delivered (or is significantly delayed), we will help resolve it and reship your order.
2. Stolen packages
If a package does show as delivered but you never received it, contact us via email please. Package protection does not cover proof of delivery photos showing package delivered.
3. Damaged packages
If your items are damaged in transit, you can file a claim (with photos) and we will ship you a replacement.
If a situation qualifies for coverage, please file a claim and once approved your replacement will ship within 24-48 hours and you will receive a tracking number!
How to File a Claim
- Go to My Orders and select the order you’d like to file a claim for.
- Click File a Claim and complete the form.
You can expect a response within 24 hours (Monday–Friday).
Once your claim is approved, your replacement order will ship within 24 hours.
Orders
Please contact us immediately at cs@amc-essentials.com with a picture of your products. Our customer service will always make it right!!!
You should receive a confirmation email after an order is placed. You will also receive confirmation once your order is processed with your order’s tracking information.
Your tracking information can also be found in My Account -> Orders.
Sometimes, our emails can land in your Spam, promotional or other inboxes. Please check ALL OF your inboxes by searching for “AMC Essentials”. If you are unable to locate the confirmations, you may have entered your email incorrectly. Please email us at cs@amc-essentials.com. We can easily edit your email address to ensure that you receive communication from us. Tracking info will come from cs@amc-essentials.com. (please be sure to check ALL inboxes including SPAM inboxes)
An email response is provided as soon as possible but we ask that you give us a full 24 hours (Monday – Friday). If it is after 2pm EST on Friday, then we respectfully ask that you wait for a response when we are back at work on Monday morning. Weekends will be the only time that an email might go un-answered for 2 days. The appropriate email to email is cs@amc-essentials.com. THANKS!
If you placed an order and forgot to add an item to your cart; another order will need to be submitted. We can not add products to orders as there will be no record of it on our end. All products must be run through our site. Please do not email and request products being added to your order. Although we could do this at one time; we can no longer accept these types of requests.
