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Our Customer Service team is here to attend to your inquiries, be it questions about your orders or more specific needs. We aim to respond to all emails within 24 hours (Monday – Friday).
find more answers to frequently asked questions here
Ask our chatbot – click the chat icon in the lower right corner of the screen. It can help you find what you are looking for. If you still cannot find what you are looking for please contact us at cs@amc-essentials.com.
How to File a Claim
You can expect a response within 24 hours (Monday–Friday).
Once your claim is approved, your replacement order will ship within 24 hours.
No, AMC Essentials does not provide advice on how to utilize research products. Our catalog is exclusively intended for research purposes only. Any inquiries or communications about using our products for human consumption will result in an immediate refund of the order. Furthermore, emails that reference non-research use will not be addressed or answered.
Due to the sensitive nature of the research industry we can not accept returns. Click here for further explanations and more details on our refund policy.
Email cs@amc-essentials.com and let us know the mistake – this can delay your order’s processing 2-3 days or longer.
You will receive an email with tracking number once your payment has been received and your order has been packaged and is ready to ship.
If you do not receive this email please check your spam / junk.
You can also check the status and find the tracking number of your order in your Account Dashboard -> Orders.
Please fill out a Missing Product Claim immediately. Our customer service will always make it right!!!
Reach Out to Us:
Orders / Support: cs@amc-essentials.com
Website / Technology: tech@amc-essentials.com
P.O Box 88, Montgomery, NY 12549
Phone: (329) 213-4570
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